Scheme integrity
See how we keep CDS Vic safe, fair, and trustworthy and how to report fraud or misconduct.
Our commitment
We are committed to protecting the integrity, fairness and sustainability of the Victorian Container Deposit Scheme. Fraud, corruption, misconduct and other serious wrongdoing can undermine trust and public confidence and have no place in our Scheme.
If you see it, suspect it or are told about it, please report it. We do not tolerate this conduct and will take swift and decisive action against individuals or entities responsible for wrongdoing in or supporting the Scheme.
Report fraud, corruption or misconduct
Who can raise a concern
Anyone can raise a genuine concern about suspected fraud, corruption, misconduct or other serious wrongdoing connected with:
- CDS Vic
- scheme operations
- network operators
- refund point operators
- suppliers
- contractors
- workers
- others involved in the scheme
How to make a report
You can make a report confidentially, and anonymously if preferred, through Your Call. Your Call is an independent reporting service used for scheme integrity concerns.
Report online: www.yourcall.com.au/vicreturn
Telephone hotline: 1300 790 228, Monday to Friday, 7am to midnight AEST
If you have a hearing or speech impairment
You can contact Your Call online or through the National Relay Service in Australia. Choose a contact method at www.relayservice.gov.au and ask for Your Call on 1300 790 228.
Your information will remain confidential and will be shared only when necessary to assess or respond to the matter, or when required by law.